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Terms & Conditions

1. Satisfaction guarantee:

if the customer is dissatisfied for any reason with the service provided, they must inform Tidy Town Cleaning within 24 hours from the service, and we will be happy to re-clean the area that you are dissatisfied with.

Payment:

The customer agrees to pay the price quoted by Tidy Town Cleaning in full completion of the service. Your price has been based on our experience with homes of your size. Should your cleaning time take longer than originally estimated, we reserve the right to increase your price. We accept all cards and the payment is made on line.

2. Cancellation Fees:

The customer must provide Tidy Town Cleaning with at least 24 hours notice prior to service time. If they wish to suspend, postpone or cancel the service for any reason. In the event the customer does not provide 24 hours notice prior to the commencement of the service the customer agrees to pay a cancellation fee of $40.00.

Fee for non-access to premises (lock out)

In the event that the customer does not provide access to the premises for Tidy Town Company or its cleaners to provide the service, the customer agrees to pay $40.00 lock out non access fee for administrative and travel cost.

3. Accident, Breakage & Damage:

We are bonded and we take great care when cleaning your home, however, accidents do happend but not very often. Your team will immediately notify the office and you will be left a note. Our staff will contact you and make arrangements for handling the matter.

The customer must inform Tidy Town Cleaning of any incident where an accident, breakage or damage to property has occurred due to any act of the cleaner within 24 hours of completion of the service. To the extent permitted by law, the customer is not entitled to claim any loss for any incident if the incident is not reported to Tidy Town Cleaning within 24 hours of completion of the service.

Customer agrees that Tidy Town Cleaning will not held liable for any items missing during Tidy Town’s service on the premises, including but not limited to cash jewelry, art, antiques and other items of sentimental value. In the event any provision of this clause is deemed to be void, invalid or unenforceable, that provision  shall be severed from the remainder of this clause and overall contract so as not to cause the invalidity  of unenforceability of the remainder of this contract. ((We ask that these items be secured or put away)).

We cannot be responsible for damage resulting from loose table legs, pictures/shelves not properly secured to the wall. ect.

4. Keys & Alarm System:

If you have an alarm system at your home, we ask that you would have the alarm turned off on the day of the cleaning. Some of our customers will leave their alarm system on the day of their cleaning but will provide us a code for us to enter and to reset once we are finish.

We always ask our customers to leave the door unlocked the day of the cleaning unless they are present at home when we are arriving. There is a non-access fee of $40.00 for the locked out cleaner.

5. Lifting:

Our maids are very important to us, and we are determined to keep them safe, so they do not use a ladder or move anything heavier than 35lbs. These types of activities put our maids in danger of back injury or could even damage something in your home.

If you would like us to clean behind appliances like refrigerators, oven or furniture such as sofa, please move it prior to the cleaning visits to allow access to the area.

6. Pets:

We take pride in being  a pet-friendly service and take special care in making your pet feel confortable during our cleaning process. However, we do need to make sure that our safety is addressed. If you have aggressive pets, please secure them during our services. Please make sure that we still can access all necessary rooms in order to do the scheduled work.

7. Gratuity:

Tipping is neither required nor expected. If you do choose to leave a tip,  you can leave it personally to the maid/s and it would be well appreciated.

8. Conflict of Interest & Non-Solicitation Policy:

You the customer, are not to hire past or present maid(s) of Tidy Town Cleanig. For a period of not less then 2 years from the date that the maid(s) last worked fo Tidy Town Cleaning. In the event that you feel you must hire a maid(s) of Tidy Town Cleaning in spite of this agreement then a $500.00 referral fee is due immediately upon  employement  of past/present maid(s). Regardless of contracted terms.